To access your account, you will use a passwordless login method. Instead of a traditional password, you'll receive a one-time code via email each time you log in. 

• Enter your registered email address on the login page.
• Check your inbox: We'll send you a unique, one-time code to the email address you entered.
• Simply copy and paste the code into the login field on our website.
• Access your account: That's it! You'll be logged in and ready to shop!

If you haven't received the one-time code for passwordless login, consider the following steps:

• Double-check the entered email address to ensure it's correct.
• Verify your spam or junk email folder for the code.
• If the issue persists, click on the "Resend Code" option on the login page to receive a new code.

For additional help, please contact customer service Monday - Friday 8:00am-5:00pm CST. (excluding holidays) Please email: cp@constructiveplaythings.com Phone: 1-800-448-4115

Updating your account information is easy with passwordless login.

• Log in using the passwordless method as described above.
• Once logged in, navigate to your account settings.
• Update your account information, such as email address or personal details, and save the changes.

If you have an email spam filtering service you will need to add the domain “@constructiveplaythings.com” to the “Safe List” in your junk mail folder. This change will allow you to receive emails relating to order confirmations, shipping notifications, or promotions and events (if you have opted to receive them).

Passwordless login enhances security and user experience by eliminating the need for remembering and managing passwords. This method reduces the risk of unauthorized access, using a one-time code sent to your verified email for a streamlined and secure login process. It aligns with modern security standards, offering a convenient way for users to access their accounts.

• Faster Checkout: Save your shipping and billing information for a seamless checkout process.
• Order Tracking: Keep tabs on our orders and see when they are expected to arrive.
• Order History: Track your past purchases for easy reference within your account making it easier than ever to reorder, access purchase dates, and 
• Wishlist: You can create a wishlist of items you would like for your classroom and easily share them with others. Wishlists make it easier to collaborate with other teachers and supervisors for quick order approvals.
• Quotes: Receive tailored quotes for playground and drop-ship products, ensuring a customized and convenient shopping experience just for you.

Institutional buyers that would like to set up a charge account can download our credit application and then fax or mail it to Constructive Playthings. To download the application, you’ll need a copy of Adobe Acrobat Reader. If you don't have a copy, click on the icon below to download one for free. Once an account has been established and you have received your customer code/number, you will then be able to charge orders on-line. 

Fax: (816) 761-9295  (24 hours)

Mail: Constructive Playthings, 13201 Arrington Road, Grandview, MO 64030

Please call our toll free number (800) 448-4115 and speak to one of our customer service reps to place an order. Phones are answered from 8 am to 5 pm Central Time, Monday-Friday. Payment methods accepted include VISA, MASTERCARD, DISCOVER, or AMERICAN EXPRESS cards. An order can also be mailed in to us with a check or money order. Customers who have established an open account can charge with Net 30 Day terms. Charge orders can be faxed, mailed, phoned, or placed online.

Yes, download our order form and then fax or mail it to complete your order.

Fax: (816) 761-9295   (24 hours)

Mail: Constructive Playthings, 13201 Arrington Road, Grandview, MO 64030

Institutional buyers that would like to set up a charge account can download our credit application and then fax or mail it to Constructive Playthings. To download the application, you’ll need a copy of Adobe Acrobat Reader. If you don't have a copy, click on the icon below to download one for free. Once an account has been established and you have received your customer code/number, you will then be able to charge orders on-line. 

Fax: (816) 761-9295  (24 hours)

Mail: Constructive Playthings, 13201 Arrington Road, Grandview, MO 64030

Churches, Schools and Non-profit organizations can file for tax exempt status by completing a 501c3 form and providing it to us via mail or fax. Individuals who pay with a personal credit card for the benefit of churches, schools or NPO’s are not eligible for tax exemption.

Fax: (816) 761-9295   (24 hours)

Mail: Constructive Playthings, 13201 Arrington Road, Grandview, MO 64030

To enhance your browsing experience and resolve potential issues on our website, we recommend clearing your browser's cookies and cache.

Over time, these stored data can accumulate and impact the performance of our site, leading to difficulties in loading pages or completing transactions. Clearing your cookies and cache will ensure that you access the most up-to-date version of our platform, providing a smoother and more efficient interaction.

Please refer to your browser's settings, typically found in the privacy or history section, to locate the option for clearing cookies and cache. If you encounter any challenges or have questions, feel free to reach out to our support team at cp@constructiveplaythings.com for further assistance.

We continually update our items to ensure that you always get the highest quality products when shopping at Constructive Playthings. Due to product line updates, the website occasionally has products that the catalogs do not. On rare occasions, you may not be able to find an item that is in a past or current catalog. This may be because that particular product is sold out or discontinued.

Our offers are catalog/site specific. Please make sure you are on the correct site. Coupon codes for Constructive Playthings School Division only work on constructiveplaythings.com

If you have a question about a specific item(s), please email us at cp@constructiveplaythings.com with the subject line “Request Additional Item Information” and we will send you more information as soon as possible.

While we strive to maintain our inventory levels, popular items may become out-of-stock temporarily. If you desire to order an item on backorder or out-of-stock, please contact a customer service agent at (800) 832-0572

At Constructive Playthings, we do everything we can to process your order as quickly as possible. Once your order is processed, it may not be possible to change or cancel your order. Please contact a customer service agent at (800) 832-0572 to see what options you have available.

Churches, Schools and Non-profit organizations can file for tax exempt status by completing a 501c3 form and providing it to us via mail or fax. Individuals who pay with a personal credit card for the benefit of churches, schools or NPO’s are not eligible for tax exemption.

Fax: (816) 761-9295   (24 hours)

Mail: Constructive Playthings, 13201 Arrington Road, Grandview, MO 64030

All shipping prices are freight on board (FOB) from our warehouse. Shipping charges are calculated based on order size and cost and the shipping requirements. See specific shipping charges for more information. We reserve the right to improve designs and specifications that may impact shipping. All prices on the website are based on current conditions and are subject to change.

It is an exception when we cannot make immediate shipment - but it does happen. Normal processing may take up to 2-3 business days depending on season. Normal shipping may take 7-10 business days to arrive once your order ships. On occasions, we must wait on a new factory shipment of stock. Sorry, no C.O.D.'s.

Truck items are identified in the catalog by the symbol *†*located next to the item’s price and are larger items like furniture. These items are INCLUDED in the amount to reach $1500.00 for free shipping. If needed, “Inside Truck Delivery” or "Lift Gate" is an additional $55 charge.  Additional special handling requirements (appointments, limited access) may be available. Please call for a quote.

Our "Free Freight" is for ground service UPS or "curbside" truck delivery. If you need help unloading the truck, we can specify to the freight line that your shipment will be "Inside Delivery", which means the freight line will take the merchandise off the truck and set just outside your front door. The charge for this is $55 this is an extra charge that is not covered by the "free freight" policy.

If you do not have a raised loading dock and there is a single crate or item that is bulky or heavy, a "lift gate" truck is required. A lift gate is a mechanical attachment on the back of the truck to lower boxes to ground level. This is needed primarily on lofts, some large playground pieces, and a few pieces of large furniture. The charge for this is $55; this is an extra charge that is not covered by the "free freight" policy.  If more than one additional service is required, only one $55 charge will be added to your invoice.

Orders requiring either "Inside Delivery" or a "Lift Gate" must be placed by phone as they require special processing. These orders cannot be placed online. You can call our toll free number at (800) 448-4115  and a member of our team will be happy to assist in placing your order.

These items come directly from the factory and are EXCLUDED in the total to reach free shipping. Items categorized as “drop ship” are notated in the product description on the website product page. Primarily, these are playground items and some furniture. We charge actual shipping on these items so please call for a quote.

We collect sales tax in California, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Maine, Minnesota, Missouri, Nebraska, New York, Nevada, New Mexico, North Carolina, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Vermont, Washington, Wisconsin, West Virginia, and Wyoming. If you are tax exempt and are in any of these states, you must have a copy of the tax exemption faxed or mailed with your first order.

We regret to inform you that at this time, we do not offer international shipping. Our services are currently limited to domestic orders only. If you have any questions or need further assistance, please feel free to reach out to our customer support team.

Occasionally, immediate shipment might not be feasible, constituting an exception. Standard processing typically spans 2-3 business days, subject to seasonal variations. Once your order is dispatched, regular shipping may require 5-10 business days for delivery. In certain instances, we may need to await a fresh factory shipment of stock. We regret to inform you that Cash on Delivery (C.O.D.) is not available.

To track your order, log in to My Account to view all previously placed orders or track any order that hasn’t yet arrived. You may also click on the tracking number provided in your shipment confirmation for orders placed through our website.

See the chart below for our warehouse shipping charges in the 48 contiguous states, excluding drop ship items.

Order Size

UPS Items: $0.01 - $999.99 = 15% of order, excluding taxes. $9.95 Minimum Shipping Order.

Truck Items: 15% of order, excluding taxes. $128.00 Minimum Shipping Order.

Order Size

UPS Items: $1000.00 - 1,499.99 = Free Shipping

Truck Items: 15% of order, excluding taxes. $128.00 Minimum Shipping Order.

Order Size

UPS Items: $1,500.00 and up = Free Shipping

Truck Items: Free Shipping

Our goal is to make sure you’re completely satisfied with every purchase. If you are not 100% satisfied, please let us know within 30 days of delivery. Just call (800) 448-1412   Monday–Friday 8 am – 5 pm CST or email us at cp@constructiveplaythings.com.  Our customer service team will help with one of the following exchange or return options that work best for you:

Standard exchange: Contact us, and one of our team members will explain how to return the original item to us. We’ll send the replacement when we receive the original item.

Fast exchange: Call us to place a new order for a replacement, and a team member will explain how to return the original item.  We’ll ship the replacement as soon as we can – usually within 2-3 business days. Your credit card will be charged for the new order, but we’ll refund the amount of the original purchase, excluding shipping costs, when we receive the returned item. Please allow 1-2 billing cycles for any refunds to appear on your statement.

Phone returns:  Contact us, and one of our team members will explain how to return the item. All you need is your packing slip, shipping confirmation, or invoice when you call. You’ll receive a full refund, minus shipping costs, when we receive your return. Please allow 1-2 billing cycles for any refunds to appear on your statement.

Returning damaged items

If your order arrives damaged, we will find a solution to make sure you are satisfied with your experience. If you notice damage to the merchandise or the packaging at the time of delivery, please write a description of the damage on the delivery receipt before the delivery driver leaves.  You may also refuse shipment.  Even if you don’t discover the damage at the time of delivery, we can help.  Just call us at 1-800-448-4115   You will not be charged for shipping and handling on your replacement order for a damaged item.